Welcome to Hanford GP

previously known as Drs Shah & Talpur Surgery at Hanford Health Centre

The staff and doctors and nurses at the practice wish our patients to know that your health and well-being is our priority and we are here to help you to the best of our means.  We do receive unfair comments and behaviour towards staff that are trying to help in the best way possible whilst still having to abide by guidance for everyone's safety during these unprecedented times. 

TELEPHONE SYSTEM : 

All calls are recorded for monitoring purposes.

The surgery has had a new telephone system installed which we hope you will find easier to access the correct department you require quicker.  There are only three options to select to keep operations simple; it is important to select the correct option to access the patient service you require and keep the operators available for the urgent appointment calls.

COVID-19

For the ongoing duration the practice has cancelled online appointment booking to control triage and safety.

Telephone consultations remain an option at our surgery for yours and the health care professionals safety unless a Face 2 Face examination is needed. please explain your problem to our Patient Care Navigators who will book you for an appropriate appointment.

All prescriptions are now being sent electronically to your nominated pharmacy (EPS). Please ensure you nominate an appropriate pharmacy for prescription collection or delivery or this will be designated for you.

We are suggesting that you obtain your online access for ordering of prescriptions. Please use either Patient Access or download the NHS App. To obtain a password and linkage key, your ID is required, again please contact reception as to how we can obtain this without you needing to present at the surgery.

Also, to be aware that if having any urgent medication such as antibiotics as an example, that you request the doctor issuing the medication does so to an alternative pharmacy and not a nominated one that only posts your medications as this will sufficiently delay receiving any urgent medication required.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

All patients are allocated an accountable named GP. If you wish to know the name of your accountable GP, please ask at reception. Patients still have a choice of which GP they see but we do ask for continuity of care if possible.

Access

The health centre has access for both wheelchairs and pushchairs and free onsite parking. REMEMBER TO ENTER YOUR CAR REGISTRATION WHEN USING THE CENTRE.

Join Us:

Registering is easy with on-line application forms or register at the surgery's reception. Registration is only complete when you have shown ID evidence and address verification. Before registering please check your postcode is within our practice boundary, this is under the tab new patients.

Hanford Health Centre Community Clinics

Dr Shah & Partners is a GP Practice within Hanford Health Centre. Hanford health centre is owned by MPFT who hold contracts for other community clinics and services that are booked directly on a separate phone line which we cannot transfer calls across. If you require to make an appointment for their clinics such as Phlebotomy, Podiatry... or any enquiries, you need to call Hanford Health Centre - 0300 123 0974.

For an emergency when the surgery is closed please call 111 to be signposted to the correct out of hours service. Life threatening emergencies are 999 or A&E.

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